Pros
The product underpinnings are strong. The biggest strength is the people in the trenches and the current loyalty of the clients. Overall benefits are good, 401K and stock purchase plan. Salaries have become more competitive, which was not the case in the past. And, yes, it is nice to get free sodas and have pinball in the lunch rooms. The new offices are great and we finally have plenty of parking.
Cons
Product development has fallen short on its delivery of features and quality, over the past couple of years, which has provided for challenges in the field. Clients are still fairly loyal but are not as trusting to jump on a new product or release until they know all the functionality is there and it is relatively bug free. Upper management does not feel this is a management or product issue but a sales issue. It is hard to get buy-in for a new product when clients have been burned and are not as trusting. If this continues, I think we will have even more issues and challenges at renewal time. There are many comments in other posts about our CEO which are true and cause internal distrust. He does ask in the Scoop meetings for people to go to Glassdoor and make positive posts to raise the approval percentages and help keep the stock price up. The “F” bomb gets dropped in meetings a lot which I know have taken people off guard, especially in the new hire meetings. You will hear often that “feedback is a gift” but that it is only true if you agree with him. If not, look out.