Pros
Frontline employees, my coworkers, are by and large fantastic. In a profession where often times your coworkers of the day are people you may have never met, its comforting to know that chances are, whoever you are working with is great.
Cons
JetBlue management ("Leadership as they like to be called) seems to survive on corporate buzz words that lack any substance. This has the effect of making communications from management seem insincere and somewhat shady. Further, they insist on taking industry standard terminology and changing it for no apparent reason. Vendor becomes business partner, Flight Attendant becomes Inflight Crewmember (despite the FAA requiring the "Inflight Crewmember" hold a Flight Attendant airman certificate. The list goes on and on. The direction of the company seems to change on a almost daily basis, leading to confusion among front line workers, mixed messages for customers and frustration all around. Leadership at the mid level seems to lack any sort of accountability for their messages and actions. Emails are rarely signed by anyone. Instead the signature line simply attributes the email to the nebulous "leadership" with no way to easily determine who to contact with questions, concerns or feedback. The degree of work group compartmentalization is severe. Ask a supervisor a question that isn't directly related to your work group and likely no answer will be forthcoming. This also happens within work groups. All this does is create an us-vs-them mentality which isn't good for business. The company is, and has been for some time, not profitable which makes job security a concern. After what appeared to be an full court press to purchase Spirit, with seemingly no back up plan, Of course they spent time and money creating a slogan for the so-called return to profitability plan, "JetForward" however details are scant and aside from some bullet points it leaves one wondering how it could work. In addition, many of the ideas they attempt to put into action seem chosen by a system of darts thrown at a list of words and just going with whatever it lands on. For instance, reconfiguring the entire fleet to add a domestic first class product, or opening airport lounges. They decide to invest what little money there is on things that the company has zero experience doing. I guess the short version of the above is, JetBlue seems to have lost their way but have yet to fully comprehend that the industry, the travelling public, and the world are very different from 1999. Management and supervisors rarely are able to provide answers to work related questions and when they do it is frequently incorrect.