JetBlue Reviews | Glassdoor.com.au

JetBlue Reviews

Updated 12 Jun 2019

To filter reviews, or .

Found 1076 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
69%
Approve of CEO
JetBlue CEO Robin Hayes
Robin Hayes
403 Ratings
Pros
Cons
  • "A lot of down time in between flights and that prompts the drama among crewmembers(in 40 reviews)

  • "Low "top out" for senior hourly employees compared to major airlines(in 39 reviews)

More Pros and Cons
  1. "Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations in Salt Lake
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue (Less than a year)

    Pros

    Great leadership, fun environment, fabulous company culture. The travel benefits are great. A company you can be proud to work for. Working from home is wonderful

    Cons

    Strict schedule but trading is allowed. Pay is a little low. Sometimes you feel like a number

    Advice to Management

    Listen to the front line when making important decisions that impact the employees. More incentives and higher pay.would go a long way

    JetBlue2016-10-06
  2. "Good company"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at JetBlue

      Pros

      Good company to work for.

      Cons

      Shift work, but otherwise nothing.

      JetBlue2016-05-12
    • Helpful (1)

      "Fun"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Airport Operations Crew Member in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at JetBlue part-time for more than 3 years

      Pros

      Flight benefits Fun coworkers Work as much or as little (as long as you maintain min required hours) as you want

      Cons

      Pay sucks, but free flights makeup for it will

      Advice to Management

      In order to reach the legacy airlines, you must make the pay more competitive with them

      JetBlue2019-06-04
    • Helpful (5)

      "Challenger Brand in Competitive Industry"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - IT Project Manager in Long Island City, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at JetBlue full-time for more than a year

      Pros

      I've never worked at a company quite like this one- culture is very, very, very important here, and it's at the heart of how the company operates. Anyone who enjoys aviation, or working for a challenger brand/disruptor, will love it here. It'll behoove any candidate to have a passion for working in aviation, and be serious about working with the customer in mind. The company is fairly young (19 years old) and still...

      Show More

      Cons

      As a whole, my only true qualm is the lack of work-life balance, which takes shape in a few different ways. Most of the work-life balance challenges I've seen are really just centered around the 24/7 criticality of airline operations. Those who work in IT support positions for operational systems should be used to on-call life. IT leadership has recently committed to re-engineering systems and processes to reduce the...

      Show More

      Advice to Management

      Install leaders that are ready to live the values, and trust the crewmembers underneath them.

      JetBlue2019-05-14
    • "OK Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Analyst 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at JetBlue full-time for more than 3 years

      Pros

      Free flights and great people

      Cons

      Very little opportunities for advancement.

      JetBlue2019-06-12
    • Helpful (1)

      "Great company, but feel like "only a number""

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - In Flight Crew Member in Fort Lauderdale, FL
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at JetBlue full-time (Less than a year)

      Pros

      The company itself gives back to the community, training you are set up with food, lodging and pay

      Cons

      Managers never make it a point to get to know you (especially when you're brand new), 10hr "on-call" shifts that are unpaid

      Advice to Management

      Get to know your crew (you wouldn't have a job if it weren't for customers and crew members), offer advice and reassurance, be present

      JetBlue2019-06-12
    • Helpful (1)

      "Great Company"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at JetBlue full-time

        Pros

        Travel is a great plus

        Cons

        Long hours at times, but not always

        JetBlue2019-05-27
      • "Customer services"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Customer Service Representative in New York, NY
        Doesn't Recommend
        Positive Outlook
        Disapproves of CEO

        I have been working at JetBlue full-time for more than 8 years

        Pros

        I want to learn more about aviation

        Cons

        Good customer services,8 years of experiences

        Advice to Management

        N/A

        JetBlue2019-05-16
      • "Awesome company"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Airport Operations Crew Member 

        I worked at JetBlue part-time (Less than a year)

        Pros

        Fly for free, able to purchase stock at a reduced rate

        Cons

        shift work, supplies to accomplish job, probation period, need rules in writing for probation very vague, needs more domestic flights besides core cities.

        JetBlue2019-05-16
      • Helpful (1)

        "I love Jetblue"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        Current Employee - In Flight 

        I have been working at JetBlue full-time

        Pros

        It’s a growing company that’s expanding. The company treats its customers and shareholders very well. Pay is okay. Due to the union, we haven’t received a new pay scale. Parental leave is 1 year. 35 hours is part time for the month 70 hours is considered full time for the month.

        Cons

        The pay schedule, pay schedule, pay schedule. Unless you’re senior or been at Jetblue for a long time, have no responsibilities like rent or student loans then this is the perfect job for you. But at Jetblue you get paid on the 8 and 20. It’s about 3 weeks from the 20th - 8th. Meanwhile, other department get paid either weekly or around the 1st and 15 but we’re on the frontline and away from home spending more money....

        Show More

        Advice to Management

        Change the pay schedule

        JetBlue2019-05-28
      Found 1076 reviews