JetBlue Reviews

Updated Jul 23, 2021

To filter reviews, or .

Found 1,585 of over 1,670 reviews

4.2
84%
Recommend to a Friend
87%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
675 Ratings
Pros
  • "Flight benefits flexible leadership Core Values(in 236 reviews)

  • "Travel benefits are great for those that like to travel(in 113 reviews)

  • Cons
  • "management need to be more open with crewmembers(in 50 reviews)

  • "Don’t fly as many direct places as the top 4 airlines but still enough to have plenty to do(in 49 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee, less than 1 year

      Reservations

      Oct 6, 2016 - Reservations in Salt Lake
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great leadership, fun environment, fabulous company culture. The travel benefits are great. A company you can be proud to work for. Working from home is wonderful

      Cons

      Strict schedule but trading is allowed. Pay is a little low. Sometimes you feel like a number

      Continue reading
      Be the first to find this review helpful
    2. 3.0
      Former Employee

      Good company

      May 12, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work for.

      Cons

      Shift work, but otherwise nothing.

      Be the first to find this review helpful
    3. 2.0
      Former Employee, more than 3 years

      JetBlue is the definition of overworked, underpaid, and under appreciated

      Apr 27, 2021 - Analyst in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits were pretty good, coworkers were nice and helpful

      Cons

      For a relatively young company, the office environment at HQ is so old school and toxic which is due to the way of thinking by senior leadership. Senior leadership team also micromanages to the extreme. Company culture is nearly nonexistent at HQ in Long Island City. During COVID-19 pandemic, JetBlue was the only company that I knew of that actively forced its employees back into the office in October-November 2020 (before there was a vaccine) while only giving employees a 2 weeks notice about return to office. Because senior leadership is very old school, they don't believe you can get any work done remotely; very much "butts in chairs" mentality. The majority of initiatives for career growth is all smoke and mirrors. JetBlue also tends to only promote people who hardly do any actual work (analysts and senior analysts are the backbone of the office). Many people left the company in 2020 due to opt outs and finding jobs elsewhere leaving the rest who stayed to pick up the extra work while also receiving questionable (unethical) pay cuts in 2020. Also, senior leadership team could not assure job security for employees at Support Centers during 2020/2021. All of these actions resulted in burned out, overworked, underpaid, and under appreciated employees who are leaving the company at a rapid rate. Finally, JetBlue pays severely less compared to other airlines (even though they claim they pay competitively).

      Continue reading
      3 people found this review helpful
    4. 5.0
      Current Employee

      True

      Jul 23, 2021 - Customer Service in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good company to work and

      Cons

      a lot of physical work

      Be the first to find this review helpful
    5. 5.0
      Former Employee

      Great benefits

      Jul 17, 2021 - Reservations Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, can pick up a lot of hours and OT

      Cons

      Mandatory overtime during irregular operations which require agents to be on call if they require mandatory OT

      1 person found this review helpful
    6. 1.0
      Current Employee, more than 10 years

      Went from being the best to being the worse company to work for.

      Jul 21, 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits, co-workers, self managed for the most part.

      Cons

      Where do I begin? Flight attendant management has gone from bad to worse over the past two years. Management has done a very poor resource planning job where we are flying too many routes without adequate staffing. They are pointing fingers at us for getting sick. When people are constantly pushed to work 16+ hour duty days, they will get sick. Jetblue also decided it was a wise move to expand out of places with chronic operational and delay problems without proper resources. There is a reason why Southwest pulled out of EWR; it ended up not being cost-effective. We are also expanding out of LGA; I can’t wait to see that circus. These two airports are constantly causing us downline issues. There have been several threatening emails to our workgroup from our management; we are being punished with extra dependability points for being sick. The airline industry has become very popular with hostile passengers, which creates a hostile work environment. Instead of offering us resources to cope with it, they are sending us threats. A lot of my colleagues are having anxiety going to work as a result of poor treatment by management and a hostile work environment. Also, I question their corporate social responsibility. We were and are still not required to test for Covid after a close exposure. They just tell us to monitor the symptoms, as if it was not determined that people can be asymptomatic. We could be flying around positive super spreading the virus because JB does not want to remove and pay their flight attendants to get tested. All the corporate social responsibility is for show and is definitely not intrinsic. Other airlines ensured you tested negative before allowing you to return to work; that seems to be more responsible.

      Continue reading
      2 people found this review helpful
    7. 3.0
      Former Employee, more than 10 years

      Expect the Unexpected

      Jul 12, 2021 - In Flight Crew Member in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good opportunity to grow as a person in a fast paced customer service environment. Great place to learn what you're made of. Then get out. You will meet the best and the worst of people.

      Cons

      There is no consistency whatsoever.

      Continue reading
      Be the first to find this review helpful
    8. 3.0
      Former Employee, more than 10 years

      DECENT COMPANY

      Jul 20, 2021 - Ground Operations Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great flight privileges. flexible schedule. opportunities to move up.

      Cons

      Scheduling flexibility can get shaky. The work itself is easy as long as your paired with the best people. No union so anything goes which makes the company a not so secure place to work.

      1 person found this review helpful
    9. 5.0
      Current Employee, less than 1 year

      inflight

      Jul 13, 2021 - In Flight Crew Member in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      travel anywhere for free of charge

      Cons

      have to work on holidays and weekends

      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Great place to work

      Jul 8, 2021 - Systems Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work, very progressive atmosphere

      Cons

      Leadership sometimes slow to act

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 1,585 Reviews

    Popular Careers with JetBlue Job Seekers

    JobsSalariesInterviews

    Work at JetBlue? Share Your Experiences

    JetBlue logo
    or