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Liberty Mutual Insurance

Engaged employer

Not ideal - Workers Compensation Specialist Liberty Mutual Insurance Employee Review

2.0
26 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Discount on car insurance, easy to track time off hours accumulated

Cons

This job was pretty horrible, management is dishonest and asks you to do things a certain way but if it becomes a problem they deny all accountability. If you make a 1 cent fixable error you can expect to be in multiple meetings where your job is threatened. When you don’t make an error your job will still be threatened in the morning huddle. I stopped having verbal conversations with management because they tell you to do something and then when it backfires they say they never said anything. Getting info via chat a better option but got to a point where I had to start screenshot the chat because they will edit their responses if needed to avoid accountability. People were literally crying and breaking down at work every other day. I know this because in 1x1 the manager would tell me which employees cried or had a break down. A few months in nearly everyone I started with had quit and they had people constantly quitting. I’m not sure about other departments but I’d suggest avoiding this department. There is also no moving around either. They will find a reason stating you have negative notes or writeups in your employee file that you never signed off on never seen and aren’t allowed to see so you have no idea what’s in it. Because of this mysterious file you will be denied access to apply for positions outside of the department but really it’s because no one wants to be there and the turnover is so high if they allowed people to leave it would be devastating considering some states require license to do workers comp filings and some states filings are really complicated and takes a while to learn.

Explore other reviews about Liberty Mutual Insurance

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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