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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Wouldn't Recommend - Agency Services Representative Liberty Mutual Insurance Employee Review

      3.0
      28 Jan 2026
      Agency services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Diversity is a big foucus of the company and giving back.

      Cons

      This company doesn't value it's employees. They make you feel out monthly surveys to share your thought's but those thought's are never taken into consideration. This job will leave you in a depressed state while feeling broke, stressed, and helpless. No opportunities for advancement. You have to be perfect at one position to move to the next, so if your current position is not a good fit you're stuck. Management will paint a picture in order to keep you stuck in the same position.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      18 June 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      18 June 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      2
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