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Liberty Mutual Insurance

Engaged employer

Overworked and under appreciated - Senior Customer Claims Representative Liberty Mutual Insurance Employee Review

3.0
31 Aug 2011
Recommend
CEO approval
Business outlook

Pros

1 - Pay was on par with industry. 2 - Benefits package was decent.

Cons

1 - The case load you are expected to manage is unreasonable 2 - Supervisors/Team Managers have an over inflated sense of self worth 3 - You are monitored much too rigidly - I was told I was going to the restroom to frequently 4 - Negative feedback is doled out too often and too easily while positive feedback is rare (feedback from the Supervisors/Team Managers)

Explore other reviews about Liberty Mutual Insurance

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work-life balance Nice coworkers and healthy work relationships Lots of resources

Cons

Slow moving pace and limited risk taking

2.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Diverse culture, work life balance, flexibility

Cons

They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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