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Liberty Mutual Insurance

Engaged employer

Do Not Recommend - Sales Representative Liberty Mutual Insurance Employee Review

2.0
19 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Benefits are good. They pay for your licensing

Cons

They start you with a base salary and one month in after your training they start cutting your salary by about 20% every three months. It gets to a point that if you don't make commision you are out of sight. It is a very expensive product to sell. Look around you and analyze the people you have contact with. If they are financially stable with great credit score, you may have a chance to succeed in this business. Honestly if you are young out of college assuming you can sell to your freinds you are making a big mistake. Their products are designed for older people that own homes and few cars. Even then they are not that competetive . Also you have to compete with rates generated through Liberty Website. One more thing, there is too much focus on lead reps. They get fed left and right and you being new have to go dig for a lead. You have to think of Liberty as a expensive luxury product with a pretty face. Study your market very carefully before you get in. Thanks for reading my experience

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Liberty Mutual Insurance Response
8y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.

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5.0
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Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

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1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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