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Liberty Mutual Insurance

Engaged employer

Customer service rep - Licensed Customer Service Representative Liberty Mutual Insurance Employee Review

1.0
1 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Good benefits and reasonable pay.

Cons

Call centers reps are micromanaged to the point of quitting! The metric requirements are insane. Reps are reprimanded and "coached" on things totally out of their control. There is a lot of favoritism in the office when it comes to promotion and time off request.

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Liberty Mutual Insurance Response
8y
We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.

Explore other reviews about Liberty Mutual Insurance

5.0
4 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

3.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote flexibility. Extensive training and licensing period.

Cons

Not a real inbound sales position. You speak with dummies spitting their information to third party websites promising them cheap insurance. Then those people claim “you called me!”

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