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Liberty Mutual Insurance

Engaged employer

Entering a downward cycle - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
31 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great handle on the industry and business from 2009 to 2014. Resourceful and profitable.

Cons

2015 - c is an implosion of bad decisions by the executives which has caused a spiraling culture and loss of good talent (because bad SVP layer talent is unaccountably in charge). Product has non-competitive pricing and poor service. Marketing "can't get out of our own way" with false sense of good. And.... wait for it... Super Hero of now - "Digital Transformation" has arrived which will solve & save everything!!!! Not Really. Better to wait 3-5 years before going into that sand storm.

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Liberty Mutual Insurance Response
8y
Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

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5.0
3 July 2026
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CEO approval
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Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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