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Liberty Mutual Insurance

Engaged employer

The mighty seems to be falling - Business Analyst Liberty Mutual Insurance Employee Review

2.0
21 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Competitive pay, some very good benefits, flexible work schedule depending on your department

Cons

Over 800 associates laid off over a 8 month period. Even after 8 months there was still another wave coming that senior management had been talking about. Everyone was on pins and needles, worried about what would happen next. Many associates have left from individual contributors to upper management because of all the uncertainty. It was such a great company for so long, so hopefully they can the senior managers causing this very disoriented org change and bring some stability back.

Explore other reviews about Liberty Mutual Insurance

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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