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Liberty Mutual Insurance

Engaged employer

No Work Life Balance - Inside Adjuster Liberty Mutual Insurance Employee Review

2.0
1 July 2018
Recommend
CEO approval
Business outlook

Pros

Free Coffee Free parking Clean break areas

Cons

Work Life Balance - you either work every day or feel sick just thinking about how much work you have on your desk. They will tell you it's seasonal but it's not. Unpaid Overtime - during CAT season you'll get paid for some overtime but expect to work unpaid all year round. The workload is impossible. You'll say you won't work for free but when everyone else is doing it you will have to if you care about keeping your job. Training - trainers are really bad. No one seems to know what you're supposed to be doing. You're just expected to get on with it and make it up. Benefits - not enough time off. You'll need it! Few opportunities to flex. Expensive health plan. High deductibles, $2k and max out of pocket $6k. Employee discounts on insurance are worthless.

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Liberty Mutual Insurance Response
7y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.

Explore other reviews about Liberty Mutual Insurance

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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