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Liberty Mutual Insurance

Engaged employer

Great people, lots of opportunities, lots of bureaucracy in IT - Senior Software Developer Liberty Mutual Insurance Employee Review

4.0
26 Dec 2012
Recommend
CEO approval
Business outlook

Pros

Liberty is a huge company with a huge IT organization. If you get your foot in the door and you do well, you can be guaranteed that you'll be able to move around and try different things you're interested in. Also, the majority of the workers in IT are *very* nice. I worked in Portsmouth, NH and Dover, NH and the majority of those I interacted with daily were great people, I ended up making lots of good friends there. The compensation is also good and you get a lot of time off.

Cons

I worked in IT, and you can tell that the business does not appreciate or understand the value that IT provides to their business. I believe that this is in part caused by the fact that middle management in IT (not necessarily executive management) hides the truth about IT operations in order to save face. Another consequence of middle management doing this is that if an IT project is going badly, instead of explaining why things are going wrong and asking for help, they instead expect IT employees to make up for this by working overtime to make up for it. I especially saw this with system administrators - they have no say in how IT projects are run yet are simply expected to be on at all hours of the night to make changes so they don't impact systems during business hours. On top of this, there is no recognition when these employees have to do off hours work with no notice, in addition to their normal business hours work. Also, the health insurance could be better, it's a bit expensive for what you get. Even though this cons section was long, it's really a good place to work!

Explore other reviews about Liberty Mutual Insurance

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

The brief period under our former Regional General Attorney proved the company is capable of creating an outstanding culture when it prioritizes leadership over metrics.

Cons

As an attorney, I’ve worked under several leadership teams at Liberty Mutual, and for years the company never seemed to understand why attorneys were leaving. At one point, they even gave us a 7% raise across the board to bring our pay up since it was so low compared to other insurance companies, seemingly believing that more money was the answer. It wasn’t. People still left. Then we got a new Regional General Attorney, and for the first time, Liberty Mutual got it right. She didn’t retain people because of compensation—she retained people because of leadership. She took the time to get to know every attorney. She mentored anyone who asked. She made herself available, no matter how busy she was. Most importantly, she made people feel like actual people instead of production numbers. For the first time in my career here, it felt like someone in leadership genuinely cared about us, understood what we dealt with, and gave attorneys a voice. People stopped talking about leaving. They weren’t staying because of the paycheck, they were staying because they finally wanted to work for their leader. Unfortunately, that only lasted about a year. As soon as she left, it felt like the culture immediately reverted to what it had always been. Managers are once again talking down to attorneys instead of leading them. They vent their own frustrations to us instead of supporting us. Caseloads continue to grow, quality takes a back seat to metrics, and there is little to no meaningful opportunity for growth. The saddest part is that Liberty Mutual had proof that a different culture worked. They saw firsthand that people don’t stay because of a 7% raise—they stay because they feel respected, supported, and valued. Yet somehow that lesson was lost. Today, many attorneys are interviewing elsewhere, myself included. Several of the best attorneys I know are leaving because we no longer believe things will improve. The company didn’t just lose an exceptional Regional General Attorney, it lost the trust and optimism she created. It’s incredibly disappointing to watch. For one brief year, Liberty Mutual showed us what this legal department could become. Then it all disappeared. I’ll be joining many of my colleagues in moving on, and that’s unfortunate because this didn’t have to happen.

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