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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Do not apply - Claims Representative Liberty Mutual Insurance Employee Review

      1.0
      9 Apr 2019
      Claims representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no pros to working at Liberty Mutual

      Cons

      Workload is stressful! New metrics are made every month making it harder to complete assigned task. Employees are treated as robots and not humans. Flexible time off is not flexible time off. 37.5 work week turns into 45-50 and we’re not paid after the 40 per week cap. Upper management only concern is becoming top 3 insurance carrier. Multiple employees take medical leaves due to stress and once they return they are fired 2 weeks later.

      avatar
      Liberty Mutual Insurance Response
      7y
      Hi, thank you for the feedback. We’re always looking for better work-life-balance solutions for our employees, but some of what you've shared is concerning. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. And of course, if you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your feedback helps make sure we address work distribution issues.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      18 June 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      18 June 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      2
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