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Liberty Mutual Insurance

Engaged employer

Liberty's "Standards" outweigh customer approval and actual results delivered when it comes to their employees. - Claims Adjuster Liberty Mutual Insurance Employee Review

1.0
15 Apr 2013
Recommend
CEO approval
Business outlook

Pros

Competitive pay, Benefits to include dental, health, 401k, etc. Very recognizable company for your resume. Company paid training and licensing that will make you hirable elsewhere.

Cons

In just over two years with the company, they have changed their standards and procedures 4 times, then gone back and audited past work performance against new standards that were put in place after the work was performed. Constant turnover including in the management ranks. Very difficult to move from job to job within the company if you are looking to change departments. The "Team" environment is virtually non-existence and actually breeds an environment where being able to blame errors on anyone but yourself is rewarded.

Explore other reviews about Liberty Mutual Insurance

5.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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