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Liberty Mutual Insurance

Engaged employer

Unrealistic workloads and expectations for Claim Specialists and Managers - Claims Liberty Mutual Insurance Employee Review

3.0
5 July 2019
Recommend
CEO approval
Business outlook

Pros

Salary, benefits, nice office, nice treatment of employees at a superficial level

Cons

Depressing, high stress environment. Senior management changes very frequently. Each time essentially ineffective changes are implemented with no real input from the people doing the work. They pay lip service to employees opinions but don’t or can’t really pay attention to the key problem, incredibly huge work loads. The job is unmanageable for almost everyone. The turnover rate is massive, and everyone I know who quit, whether voluntary or fired, is much happier and feels valued working for a competitor.

Explore other reviews about Liberty Mutual Insurance

5.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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