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Liberty Mutual Insurance

Engaged employer

Claims Field Resolution Specialist-Property - Field Claims Adjuster Liberty Mutual Insurance Employee Review

2.0
24 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Company- I fell I love with this company years ago (when I was in a different position) because of their values and work life balance. They have a yearly volunteer day to allow employees to give back to their communities and support employee chosen charities with donations. Most offices have flex space options giving you a 2-3 day work from home schedule. Adjuster role: Work from home, salary pay, company vehicle w/ pleasure use, gas card, cellphone, all the office equipment you need, make you own schedule.

Cons

No work life Balance. Job is supposed to be a 9-10 hr job but it's more like 12 hr when your first starting out. Exceeding Metrics- forget about it for a few years. Goals are not attainable unless through cutting corners and working yourself sick. The expectations they give customers are not realistic so your constantly apologizing and trying to buy time. Turnover rate is ridiculous and I know they have increased pay and changed a few things over the years to try to combat that but they are not there yet.

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Liberty Mutual Insurance Response
6y
Thank you for your honest review. We take concerns like this seriously and feedback only helps us to improve.

Explore other reviews about Liberty Mutual Insurance

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

-ADP internship is a preview of the full-time ADP -Supportive teams + tons of resources and events -Opportunity to shadow different dept outside of your assignment

Cons

-No cons I can think of

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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