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Liberty Mutual Insurance

Engaged employer

Beware this company. Investing heavily in the Sales side of the business, cutting drastically on the claims side. - Claims Specialist III Liberty Mutual Insurance Employee Review

1.0
18 Dec 2009
Recommend
CEO approval
Business outlook

Pros

They will pay for your education, have a pension, coworkers are good, at least the ones who have not been let go.

Cons

Too many to list. Management is about 10-15 years behind the times. Only concerned about sales and cutting the payouts too policyholders. Too much Geico envy. They need true leaders and need to actually offer a service. Most of their money is invested in software designed to minimize payouts to policyholders. Gieco, Statefarm and Liberty Mutual are now the big 3 of insurance. Stay away. Just like the big banks they are incredibly unstable. A large portion of their policies are being cancelled. This being offset by new policies.

Explore other reviews about Liberty Mutual Insurance

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

1.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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