employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged employer

Forced Return to The Office - Anonymous Liberty Mutual Insurance Employee Review

1.0
21 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Great coworkers and really interesting projects.

Cons

New CEO is a typical white, male, millionaire, fragile-ego executive who is out of touch with the employees. Implementing old school policies that make the company start to look like Amazon. Used to be a great place to work. Every year they announce some new thing that they’re taking away from employee benefits, while continuing to raise rates. The latest is forcing us all back into the office after 3 years of working from home. A decision made by people in offices, while they force everyone else to sit shoulder-to-shoulder at tables and cubicles with barely any walls. Try taking back-to-back meeting calls with your two neighbors doing the same. The company’s leadership is completely out of touch with the employee base. It seems clear that this decision is to appease the ego of the new CEO, or to compel employees to voluntarily quit so they can cut costs and not pay anyone off. At best, it’s an insensitive decision, but could even be predatory. This is a company and CEO who operate with no integrity or care for employees.

Explore other reviews about Liberty Mutual Insurance

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

See reviews by: Helpful|Rating|Date|All