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Liberty Mutual Insurance

Engaged employer

Would not recommend as a place to work as of June 2023 - Customer Service Representative Liberty Mutual Insurance Employee Review

2.0
5 June 2023
Recommend
CEO approval
Business outlook

Pros

Decent pay and insurance coverage

Cons

No work life balance unless they feel like providing you with a better shift. No sense of team ( no team building) no extra training, no career progression. They used to do all these things but it seems like Liberty is starting to go under financially and therefore no longer promoting, no team building no continued job training. Basically you’re nothing but a number. After 2 years I really thought I was more than that but got a rude awakening. Would not recommend this as a good place to work if you care about your mental health or work life balance. Managers aren’t your buddies they only care about themselves and there’s no opportunity to get to know your coworkers so you’re just all alone.

Explore other reviews about Liberty Mutual Insurance

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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