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Liberty Mutual Insurance

Engaged employer

Not as good as it use to be - Claims Adjuster Liberty Mutual Insurance Employee Review

1.0
3 July 2023
Recommend
CEO approval
Business outlook

Pros

Large company benefits some what decent pay. You have to put in many years to make anything worth staying around for.

Cons

Executive leadership is awful and we as the employees cannot voice our opinion. We given a monthly survey that we’re told to put a certain number rating otherwise we’re labeled a “detractor”. My guess is senior leadership does that to avoid having to deal with the issues that are company wide. The claims department is a turn over factory with employees leaving weekly. This lead to more & more work for the employees that stay. The CAT pay is awful and not worth the time away from our families. We’re told to “work hard better”, not sure what that means, but hey, I guess that’s why I don’t make the big bucks! The new estimating software is garbage. It freezes all the time. It follows a growing trend. Leadership wants to be” 95/25” and they are slashing all cost to get there. Under the current CEO work left balance has declined dramatically. You can expect to be overworked from an early point of your career. It was never this bad. Leadership should be reviewing this page to determine away to fix the problems that are now running rampant.

Explore other reviews about Liberty Mutual Insurance

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

1.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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