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Liberty Mutual Insurance

Engaged employer

Most Advertisements = Worst Culture - Field Claims Resolution Specialist III - Property Liberty Mutual Insurance Employee Review

1.0
8 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Pay is decent, benefits are not bad, work vehicle is nice, decent PTO.

Cons

Extreme micromanagement, most management fresh in role and offer no real support. Management very two faced, changing the goal posts in each conversation. They really attempt to mentall & emotionally abuse you to attempt to get you to work nonstop. Manager directly asked me to work nights and weekends. He had never been a manager prior. Place was a joke, area manager had 0 involvement in things. Claims are assigned to you at all times and automatically scheduled for day and time range to be there. They time exactly how long you should take to get there and be on site for. All things count against you. have worked at multiple other providers, this would easily be the worst. Proceed at your own risk. Manager was regularly demeaning and condescending and I am old school. Blatant disrespect acting like only he could do the job right. Outside of the culture your coworkers are nice, vehicle is clutch, being in the field is nice.

Explore other reviews about Liberty Mutual Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

You'll work with amazing people

Cons

Nothing I can think of.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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