Strong product, serious leadership transparency problems - Techincal Project Manager LoanPro Employee Review

Great people, great location, great benefits, great work/life balance, great product!

Customers jerk us around all the time, and expect the world, but what else is new in the SaaS space.

LoanPro has a great product. There are a ton of real-life scenarios that LoanPro solves for clients. Most of the mid-level management truly cares about you as an individual and tries to improve your experience. There are so many good people at LoanPro who try hard to create positive experiences for clients and fellow employees. If you truly stand out in your role you can find opportunities to advance internally.

For as many good things there are to say about LoanPro's product, there are just as many poor things to say. It is so configurable for each client that they will find holes that LoanPro's product team is simply unwilling to solve. There are a lot of avenues that LoanPro is interested in exploring but that is coming at the cost of the core product's performance. Where most mid-level management is caring, you do not find that extend to senior leadership in most cases. The company does not give equity out to most employees which makes it hard for people to care about the long term success of the business. The company does not recognize all federal holidays and has a restrictive PTO policy which makes burnout a real problem in the business. There are no federal holidays recognized for employees between New Years Day and Memorial Day- an almost 5 month stretch with no breaks without using your limited PTO. Although there are many scenarios where hard work can translate into internal promotions, many of those happen with favoritism. This certainly isn't unique to LoanPro but it is very apparent. There are also quite a few instances of nepotism.