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      MSC Cruises

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      MSC Cruises reviews

      Chaos - Call Center Agent MSC Cruises Employee Review

      1.0
      24 Dec 2021
      Call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The cruise ships are beautiful and the price for a cruise is great.

      Cons

      Call center management (not supervisors) is horrible. There is no help when callers have questions. They tell us to sit back down. Customers are angry because there are so many problems with the software and they can't get refunds that you get yelled at all the time. Management does not care. They hire 15 people to train, half quit during training, the rest quit when they realize no one will help them to help customers

      Explore other reviews about MSC Cruises

      5.0
      19 May 2025
      Poolboy
      Recommend
      CEO approval
      Business outlook

      Pros

      Knowledge Cultural exchange Trips Dollar payments

      Cons

      Full time job Tiredness Long hours on duty Food sometimes bad

      1.0
      15 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Not many pros to highlight

      Cons

      Very toxic environment in a short period of time. Was only there for a few weeks before I noticed the mircromanaging of middle and upper management. People seemed to be watching every little thing you did to try and catch you in a mistake. Also, people were watching how often I used my phone, what time I arrived, ate lunch, and left everyday. Just a very strange workplace and I would not recommend anyone work here

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