Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at MSC Cruises?

58% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Sales Associate (10) , Bar Waiter (9) , Buffet Attendant (9) , Hotel Cleaner (9) , Bartender (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"good salary and a really good way to enter in the cruise industry." ((in 37 reviews)); "Great people to work with and travelling the world for free" ((in 15 reviews)); "Ressourceful with a great colleague environment" ((in 14 reviews)); "The benefits and hours are good." ((in 8 reviews)); "They promote internally as much as possible so the advancement opportunities are good." ((in 7 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 16 reviews)); "Poor attention to employees needs, some managers are bullies." ((in 13 reviews)); "Awful Pay" ((in 10 reviews)); "No training and lack of training for management" ((in 8 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 8 reviews))

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MSC Cruises

MSC Cruises Reviews

3.4

58% would recommend to a friend

(311 total reviews)

Gianni Onorato

64% approve of CEO

60% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.4

Culture and values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

MSC Cruises has an employee rating of 3.4 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

311 reviews

4.0

24 Jan 2024

Good to gain valuable cruise industry skills

Groups consultant

Recommend

CEO approval

Business outlook

Pros

Hybrid hours, good team, good office location with a water view in CBD, social events in the office, good place to gain cruise industry knowledge and skills. Good for juniors or pensioners.

Cons

Low salary, no bonuses or incentives, no commission on sales. Poor management. Can be poor work-life balance if you need follow up on things as all requesf go through head office who start work when you finish (time difference) Limited growth opportunities. No feedback or proper performance review. Outdated working procedures. The system can't handle company's needs in full. High staff turnover. Itineraries are changing all the time meaning you need to redo many things. Poor goal setting or planning. Other teams try to put more work on you.

3.0

25 May 2022

Good team

Cruise consultant

Recommend

CEO approval

Business outlook

Pros

Good team and Management support like a family. Lovely office overlooking Lime Street Wharf.

Cons

Very sales focussed which was not suitable for me.

1.0

7 Sept 2019

Miserable working life!

Call centre

Recommend

CEO approval

Business outlook

Pros

MSC building and Stockley Park, pleasant surroundings

Cons

There is a culture of bullying, Management aways asking staff if they are unhappy, but if they dare say yes or criticise the regime, they are dismissed or hounded out of their job! They will let you stay if you play games in the morning, say nothing and just do as they want, without questioning. There is a lack of support, except if you are a favourite. The practise of exclusion and discrimination is commonplace here, and all of our lovely and best staff have left.

Viewing 1 - 3 of 311 Reviews

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Jobs at MSC Cruises

Outside Sales Representative

Fort Lauderdale, FL

USD 75K - USD 85K /yr

USD 75K - USD 85K /yr

USD 75K - USD 85K /yr

(Employer provided)

View job