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      MSC Cruises

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      MSC Cruises reviews

      Lack integrity from management - Contact Center Agent MSC Cruises Employee Review

      1.0
      10 Oct 2023
      Contact center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Very little to no pros

      Cons

      During my time at MSC I saw that there was a lot a favouritism within management. Leaving some employees to fall short with disabling them to grow. Many employees probation were extended after 6 month probation period which is crazy. Much of the time you feel like you are learning on your own as lack of training is at hand. When mistakes are made there’s a lot of blame and no ownership. The loudest people in the room get the attention and put in positions they are not fit for. Whilst having a big work load and long phone calls.

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      MSC Cruises Response
      2y
      Good afternoon, Thank you for taking the time to share your thoughts about your experience at MSC. Your feedback is important to us. Your concerns are duly noted. We are committed to addressing these issues and making improvements to provide a better work experience for all employees. Your input is valuable, and we appreciate your contributions during your time with us. Best regards, Danielle McGrath

      Explore other reviews about MSC Cruises

      5.0
      19 May 2025
      Poolboy
      Recommend
      CEO approval
      Business outlook

      Pros

      Knowledge Cultural exchange Trips Dollar payments

      Cons

      Full time job Tiredness Long hours on duty Food sometimes bad

      1.0
      15 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Not many pros to highlight

      Cons

      Very toxic environment in a short period of time. Was only there for a few weeks before I noticed the mircromanaging of middle and upper management. People seemed to be watching every little thing you did to try and catch you in a mistake. Also, people were watching how often I used my phone, what time I arrived, ate lunch, and left everyday. Just a very strange workplace and I would not recommend anyone work here

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