Guest Service Agent - Guest Service Agent MSC Cruises Employee Review

2.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Salary is good for nationals of non-european countries.

Cons

The company does not show any appreciation for your job at sea, the food is very bad, the cabins are horrible in most of the ships, there is no bonus for working on christmas or new years eve and even there is no kind message or better food for this days despite they saying there is. There is no organization and HIGH stress levels in all departments. The company is highly partial to italian employees. Although they will tell you can grow, there is only growth if you are absolutely willing to put yourself, your life and well being first. There is no care upon employees, and i had several managers, and assistants and worked with all departments. There is no real good complain managment, therefore the company does not take responsability and accontability for it's flaws and makes the employees pay for them. Salary is not enough for the amount of job and extra hours you have to do everyday. EXPLOITATION.

Explore other reviews about MSC Cruises

5.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

Knowledge Cultural exchange Trips Dollar payments

Cons

Full time job Tiredness Long hours on duty Food sometimes bad

1.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not many pros to highlight

Cons

Very toxic environment in a short period of time. Was only there for a few weeks before I noticed the mircromanaging of middle and upper management. People seemed to be watching every little thing you did to try and catch you in a mistake. Also, people were watching how often I used my phone, what time I arrived, ate lunch, and left everyday. Just a very strange workplace and I would not recommend anyone work here

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