Above Average Pay for Above Average Work - Customer Service Representative McDonald's Employee Review

3.0
4 June 2009
Recommend
CEO approval
Business outlook

Pros

Working close to home is a huge plus to me. The company provides excellent training and job security. Highly recommend it!

Cons

Long hours with some seriously demanding customers - not a problem though because I was compensated very well. Excellent training to handle service issues!

Explore other reviews about McDonald's

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

it was good place to work

Cons

you meet all types of people

2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Experience varies heavily depending on the owner/operator you work for. Free and discounted food. 2 weeks PTO. Vision, Dental and Health insurance. Offers rapid development opportunities.

Cons

Work-life balance is nonexistent. In fact, the director of operations has stated numerous times, “Work life balance is a myth”. The company states you are required to work 45 hrs/week minimum; Realistically, GM’s can expect to work 55-60 hours in store with constant calls and messages when home. The company does not count any work done outside of the restaurant toward your 45hr requirement. There is no training for this position as you are expected to figure it out on the job. They offer $2000 per month performance bonus but are always finding new ways to disqualify you and move the goalposts when you actually earn it.

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