Pros
There are lot of growth opportunities, employees get to learn many aspects of the business if they are inclined to. They promote from within. Management communicates often and share feedback with team. Corporation keeps a tight lid on restaurant by performing announced and unannounced inspections. McDonald's also has a mystery shopping program where unknown shoppers come into the locations to evaluate service and cleanliness based on McDonald's requirements. Franchises may have slightly different rules than the McCop Co stores but in general it's basically the same. McDonald's offers fantastic rewards to employees who go the extra miles: cash prizes, trips, gifts, certificates and pins. Many contests are held through the year to increase productivity and maintain morale.
Cons
In the restaurant, managers/staff are on their feet all day. McDonald's rules and policies must be strictly followed. That can become a hassle. Many times customers can be rude and downright impossible but managers must keep a cool head and exceed expectations. Dealing with high turnover in the restaurants can put a lot of stress on managers who must figure out a way to keep service at a high levels regardless of staff count. Another downside can be minimal increases at review times, especially if organization is not meeting their numbers. Customers who complain unecessarily do not realize the strain put on the team.