Decent administration work but some unfair aspects - Customer Service Administrator Mercer Employee Review

3.0
1 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, relatively flexible and good team environment, relatively diverse

Cons

Few growth opportunities. HR did not take verbal harassment complaints seriously, and felt that there was some nepotism

Explore other reviews about Mercer

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

People are friendly and helpful

Cons

Not a lot of career growth opportunities

1.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

paid well, honored sick leave and FMLA, reasonable benefits,

Cons

They don't actually pay bonuses, or at least not to new hires who fall through the cracks of team and project assignments - and they'll claim it's that person's fault with no way to change what's happening around them. Management supports discriminatory and bullying behavior regarding who gets billable work, who attends meetings and on-sites, etc. Mostly, men go and only younger or non-technical women. They had men present women's work as their own. If you protest too much, you're on the radar for life and anything you say can be misconstrued. You'll be told to not criticize or disparage coworkers, even though they all criticize you constantly.

1
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