1.0
24 Feb 2021
Former employee, more than 1 year
Urbandale, IA
Recommend
CEO approval
Business outlook
Pros
Money is exchanged for time worked.
Cons
Generally do not care about customers or employees. When the Derecho hit in 2020 we were expected to head into work immediately after the trees stopped flying. Customers are generally irate due to the mishandling of claims by the claims department who mostly don't have to speak to the customers. You get rated on metrics that are designed to favor those who take calls quickly rather than accurately. Always have to screenshot things said by your manager, otherwise they try to gaslight you, and even when shown proof of their error, you still get gaslit.