Learned a lot about the industry - Customer Service Representative Mercer Employee Review

1.0
13 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Good Co-workers, Decent vacation time, Good Health Benefits

Cons

Management treats employees very poorly, sick time is not allow (if you are out more than a couple of times you are written up), lack of raises. Worked there for almost five years, not even a dime of a raise. All management cares about is stats. Have to be there and on time regardless of weather (again management will write you up if you are late due to weather). In order to move up you have to know someone

Explore other reviews about Mercer

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

3.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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