Pros
The hiring process was quick. They attempt to formally train you. If you are in a position to need lots of overtime pay, they have plenty of OT available.
Cons
If you are a person who dislikes being treated with disrespect by your coworkers/superiors, being forced to work inconvenient schedules with no notice, having your lunchtime cut in half with no notice, being told conflicting information, being micromanaged, being pushed beyond your limits of sanity, being forced to take back to back calls for 3+ hours at a time, having EVERY and I mean EVERY thing you do/say recorded and scrutinized by multiple people in management at multiple levels of the organization, having no control over your workflow/work assignments/where you work, being a Student Loan Counselor is not for you. Fair warning: everything on your work computer is controlled by a team called "The Tower" and everything you do is seen and recorded by multiple people at all times. You have no control over any of your day here.