Pros
No one in this role was laid off due to COVID. Benefits start on day one. Over time is offered. Training is paid. Trainers do a great job veiling how mundane the work is going to be.
Cons
It is nonstop customer service. No room for growth. You can be promoted only to other customer service roles which are lateral moves. You learn almost nothing new after your training. You have to talk to frustrated people who either think they know everything or know absolutely nothing, about any complex topic. The system will glitch almost daily and customers will put you through the ringer about it. Expect to hear "This is ridiculous!" multiple times a day. You will be talked down to regularly. Turnover is high. They expect you to burn out. Micromanagement is at OCD levels. Every second of the day must be accounted for. In the bathroom too long? Expect to come back to an e-mail. Your income opportunities outside of the job are also limited. If you babysit or work a part time job on weekends you have to report it to them and they can deny you the right to do it. You are expected to pitch financial advisor services. More emphasis is placed on this metric than anything else. It is the stereotypical 9-5. Everyday is the same. Cubicles. Endless e-mails. Phone rings the entire day. Fluorescent lighting. Come here to let your dreams die a slow death.