Pros
The benefits are pretty good and having the company name on your resume opens doors at other firms.
Cons
High expectations with inadequate training. In this complex branch they love to micro manage. If they put that same effort into mentoring their employees as they put into micro managing then the division would be much more successful. Micro management is done through digital communication, which is highly impersonal. Time is monitored by the second, including bathroom breaks. They are generous with vacation allowances; however, the calendar to request off seems to have more unavailable black out days than days available. Typical workday is sitting on the phone with frustrated clients most of the day. Pay is inadequate. They recently had a "stay conversation" with employees, which goes to show how poor retention is. They continue to squeeze employees in this role more and more and they will continue to leave. The points we made in the stay conversation have appeared to have fallen on deaf ears... If they're not going to listen I don't know why they would even bother to ask.