Pros
You could learn a lot, Assuming they like you enough to provide training
Cons
Between bad lying management, insane turnover, pitiful compensation, absolute disregard for the tech's personal life, and lack of standards its astounding this place is still open. Management will lie to your face, and trash talk you behind your back. Being on-call means you are expected to be available 24/7, responding to every single ticket that comes in within 5 minutes, the kicker is this includes spam emails that come every hour of the night, you are still required to be there the next day at your usual 8-5(or 7-5 shift), all for $50 for that entire week. Attempting to talk to management about the spam will result in them telling you "its not that bad and its just part of the job" Only the chosen techs are allowed to talk/train/do anything except work, everyone else will get in trouble. on your 15 minute break and watch a video? not allowed. want to play a game during work? its blocked now. no word for why, and only for those they dislike The turnover rate is insane. The skilled techs are laid off or fired(especially if you are on the right side row in the tech room), or the techs leave for better pay(some techs make less than $15/hour) and working environment. The CEO has nothing better to do than ask bad questions(such as holding RAM and asking a Tech with an associated degree what it is) and attempt to micromanage the techs. The Residential Tech screws up every ticket he touches, doesn't need to be on call, showed up late every single day for months, and even management has admitted he is useless, however he is still one of the highest paid people in the building. I am of the mentality he must be the secret son of one of the owners. There is absolutely no standards for solutions, and they promote people who accept that, any questioning on how to do something, or an attempt to make a standard will be met with them determining you to be a bad apple/problem employee Promotions are for the golden boys, if you want to be promoted you need to do 3 things, 1) suck at your job, 2) kiss management's butt 24/7, and 3) Have no self worth and standards, accept any garbage they throw at you with a smile