Strong products but frequent changes and limited recognition - Clinical Team Noris Medical Employee Review

Noris Medical has given employees opportunity to grow and learn within the company. I was given the chance to show my skills even though my knowledge in the dental industry is not as vast, however I have been given the opportunity to learn while I gain my experience working here.

Current growing pains, however a business has to start somewhere. It takes a combination of trials/errors/success to know what system works best. The employees currently are challenged in keeping up due to the rapidly growing business that's been gaining a lot of attention and interest in Noris Medical's courses and top of the line implants.

Product is great Surgeons for courses have lots of expertise & admiration in the dental community Courses, cadaver & live patient, are cheaper than most other brands Remote work is nice

They are known to sue former ceo's widows for their share in the company. You can google these articles. This has caused them to massively lose clients as they know how they treat people internally & externally. 95% of the sales team quit in late 2024 due to massive restructuring in the commission system. There are only 2 employees with greater than 2 years of employment (7 & 4 years). With only 5 current employees with a 1 year plus tenure. For a~20 person sales team, through most of 2025, between 2-3 people quit/fired every month. You are promised something amazing & given none of that. Promised you'll have time to go to the gym everyday but then "we noticed between X:XXam & X:XXam you had no activities on hubspot", despite the fact that you have more emails than 3 people combined & 4 more hours in the day left. Leadership hates accountability. No paper trails via email, no recording of online meetings, no AI note takers. They'll say 1 thing & do 4 other things. My managers/VP of sales, would either responded as late as 10 days to an email or not even respond at all. 5% promised commission? I averaged between 0.6-0.8% commission over 400k of sales throughout most of 2025. By the end of my time here, I got to around 1.4%. You never get your commission on time. Having to send emails & invoices to prove things. I once had a $66,000 month & they gave me $200 the next month in commission. You aren't really a sales person, you are a glorified online cashier at best. Zygo/ptergoid cases represent <1% of dental implant surgeries, & 90% of their clients only purchase zygos/pterys, so you'll rarely sale anyone single tooth implants so your upper limit is massively reduced. 1 person in the company gets most of the leads to sale courses. When they sale a cadaver course, in your territory, they get a fee from it. Every single time. When you sale a cadaver course, we'll you didn't hit your $20,000 commission threshold. So you'll get nothing. You can make commission off live patient courses, but they hold like 4-6 seats & sell out almost instantly. The accounts reset every single January. So you'll have to grow them up to $20,000 again to start getting commission. So many of the accounts (~50%) have stopped doing business with them between 2023/2024 & today due to the massive turnover in the company. My territory was changed almost every other month. I had 7 different territory arrangements in 2025. You were never given any notice of these changes so you could let your clients know about the transition or maybe close a few deals. They put me on a 9pm PST redeye flight, flew me across the country, landing at 6am EST, then I was up all day for a sales event. I was up 38 hours that day before I finally got to sleep in a bed. I was fired via email, with no calls/texts from my managers/boss, no meeting, no documented writeups, no performance warnings, & no PIP despite having $400k in sales with massive territory reassignments. You'll be given a $200k-300k territory/state but your quota is $1,000,000. They'll make you do a sales event territory review & in public say you need a 15% growth next year. But in private, they'll say you need to 2x your sales. They use a terrible AI email software that collects dud emails (amazon/walmart etc) & has a 50%+ bounce rate. They are never satisfied with your output. We'd have months where we'd give them 2-3 months worth of email KPIs, every month, & they'd still ask for more. Some people don't call at all. 2 calls across a 4 person team one day but I had 51 calls that day myself & they said I wasn't doing enough. You are expected to work 8am-4pm & nights & weekends. Also you must take texts/calls/emails on your vacations.