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Ok company but doesn't really care about their employees or doing a quality job. - Anonymous employee Nuance Employee Review

1.0
26 May 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of work available. Large company. Seems very promising.

Cons

The majority of their mt's come from third world countries where workers are educated somewhat but English is not their first language. Because of this they don't have a grasp of idioms or slang of any sort. Nuance doesn't assign a team to a particular doctor or clinic so no one ever works on one doctor long enough to learn his/her accent, frequent sayings, local idioms or drugstore names, etc. Nuances quality control just sucks. The things that get by and become part of a patients record are just shocking. And the physicians allow it by not following up and making sure everything is correct. Also, because most of their MT staff comes from outside the US, they can pay them dirt cheap. This hurts the US MT's because now Nuance, and all the other transcription agencies, don't want to pay a decent wage to US MT's because they can get labor MUCH MUCH cheaper by hiring in third world countries. Since the physicians aren't putting their foot down and demanding better quality in transcription, all these transcription companies hire the majority of their mt staff from outside the US.

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5.0
13 Feb 2025
Anonymous employee
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CEO approval
Business outlook

Pros

Great work environment People are nice

Cons

Nothing I can think of

4.0
9 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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