Think twice before signing that offer - it’s going downhill fast - Anonymous employee Opensignal Employee Review

Thank you for taking the time to share your perspective - we are genuinely grateful. In the spirit of being objective and transparent, I think it is important to share some facts regarding the views you have shared. First, our talent retention rates are well above industry benchmarks at 95.4%. We survey employees twice a year and those data reveal a broadly optimistic team who regularly praise our collaborative and flexible environment. Second, with respect to priorities, we have a well-established and broadly published 3-year strategy, 1-year goals that support that strategy, and 90 day goals to focus short-term activities. We report against these goals individually in our town halls on a monthly basis. None of the goals have changed since we set them at the start of the year, and if individuals have questions, we address them openly to ensure our global team is aligned. Third, it is true that we have had to eliminate some roles. We often do not publicize their names and positions broadly out of respect for the individual’s privacy. We take care to inform the people that work most closely with that person. Losing a team member can create feelings of loss, frustration and even fear - and taking care of all team members is important. Given your feedback, we will reconsider that approach. Finally, we make active efforts to pay our people competitively based on the value they deliver and where they live. We conduct annual benchmarks and make adjustments as needed to ensure we stay competitive. Our retention rate is a measure we track to keep us honest on this front. I’m sorry that you don’t feel comfortable openly sharing feedback. Many employees do share, on a regular basis, and that feedback is a regular topic of conversation at the executive team level. I’m unaware of any employee who has been targeted for retribution for speaking their mind and frankly we have a zero-tolerance mentality if that were to happen. I want to reiterate my gratitude for your willingness to offer your perspectives here and would welcome a 1-1 conversation if you are willing to talk. ~Kerry Field, Chief People Officer