Sad - Clinic Associate Options Medical Weight Loss Employee Review

It’s really disappointing to see how much this company has gone downhill. The work itself is meaningful, but leadership and corporate have made it hard to trust the organization. And if you don’t trust your employer, it’s nearly impossible to feel secure in your job or succeed in your role. Constant changes happen with little to no notice, affecting not just staff but patients as well. CST expects clinic staff to handle all the fallout from these changes, so corporate doesn’t have to deal with unhappy patients. Turnover is out of control. In my five years with the company, I saw four different COOs, leading to constant instability. Clinic associates are given an overwhelming amount of responsibility, and stress levels are always high. I know multiple people who had to go on anxiety medication because of this job. Having clinic managers work ALL clinic hours is crazy. Burnout is inevitable. At one point, Dr. Walker wanted this company to be the best place to work, and there was a real effort to take care of employees. That “people plan” disappeared within a year without any explanation. It used to feel like you were part of something, helping the company grow. But then, greed took over. The new COO made it clear that “we are creating a team, not a family.” Loyalty and hard work don’t matter anymore—only the money you bring in. Either you’re on CST’s good side, or you’re not. There’s no in-between. On top of that, the compensation and commission structures are always changing, making it impossible to feel financially secure. You can’t plan your future when your paycheck is unpredictable. Job security is also gone. Layoffs and leadership changes happen so often that no one feels safe. Even basic needs, like taking a lunch break, aren’t guaranteed. Without preplanned lunches, last-minute bookings often fill up the schedule, leaving no time to eat. There were many days I went without lunch at all. Leaving was a tough decision because I truly believe in the work being done for patients. But after I left, I realized how toxic the environment had become. Leadership keeps making empty promises, leaving you thinking things will get better, but they never do. They will say what they need to and lie to get what they want out of you. And when problems arise, instead of taking responsibility, corporate blames clinic staff. Nepotism is also a huge issue. The new leadership team is filled with people from the same previous company, and favoritism is the only way to move up. Meanwhile, corporate employees who have been there for 9+ years continue to get away with unethical behavior because of their connections. When negative employee reviews started rolling in, corporate refused to acknowledge the real issues. Instead, they blamed a single clinic, claiming the reviews were just from people upset about a manager being fired—completely ignoring the fact that employees across the company were unhappy. It’s truly sad to see what this place has become.