Supportive culture but limited advancement and pay - Patient Service Representative Oviva Employee Review

Flexibility, work from home, some of the colleagues are nice.

Expected to know things immediately, daily micro managing which drove the morale down to 0. Manager not listening, typing about issues that has nothing to do with me during 1-2-1 and not listening properly. Say they care about well-being but they don't. Made to feel like no matter how much work you do, it's not enough. Prior to December 2022, it wasn't too bad then they changed everything, moved managers and it got way worse.

- Flexible and remote working arrangements. - Gain specialized experience in weight management and obesity care.

- Strong emphasis on daily and monthly KPIs and patient volume targets, which can create pressure and contribute to stress. - At times, there appears to be a disconnect between the company's stated focus on patient-centred care and the operational focus on productivity metrics and patient numbers. - The need to meet activity and caseload targets can sometimes make it challenging to prioritise the quality and depth of patient interactions. - Patient dissatisfaction with company policies or service limitations often falls to clinicians to manage, which is draining and taking time away from clinical care. - Significant amount of administrative work - Frequent changes to systems, processes, and workflows require continual adaptation and can impact productivity. - The company evolves rapidly, meaning there is always new information, initiatives, and updates to keep up with. - Increasing standardization of processes may reduce clinician autonomy and flexibility in managing patients. - Salary below NHS average. Not much room to bargain.