Staff issues - Retail Assistant Pandora Jewelry Employee Review

3.0
22 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Working with new products and prompts is always fun, and I enjoyed sharing the new beautiful pieces with the customers. Discounts were nice, 60% off with a limit of spending $5000 per month I think... I never spent that much so I'm not sure.

Cons

Staff cliques made the work environment toxic overtime. Staff started to bully newer staff members and Christmas casuals and as an older staff member this was gross to watch - after standing up for some people my shifts were reduced. HR ignored me, I left emails and messages, no calls were returned when attempting to inform them of my managers misconduct. Managers and other old staff believe that work comes before health: I had a medical episode (they are aware of my heart condition - I became unconscious and threw up) was then reprimanded for not answering the phone to accept the opportunity to 'pick up a shift'. When I could I informed them of my situation, then during my next shift my manager yelled at me in front of other staff and customers saying that "I let the team down and she was incredibly disappointed I didn't put Pandora first", I reminded her I was unconscious. I was told that next time I needed to let them know before I was going to faint, so they knew that I wouldn't answer. They then didn't give me shifts for 3 months so they had a reason to terminate my employment and they did.

Explore other reviews about Pandora Jewelry

5.0
8 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Easy scheduling, often works with vacations and time off requests to the best of ability including extended emergency time off, held jobs and re-hired as business allowed. Opportunities for monthly bonuses and commission on certain product; store manager does push for sales targets but also encourages and incentivizes wins and celebrations. Often brings snacks and drinks for the team. Contributed to a lot of the sales herself and always champions the wins for the store. Has won a few Pandora contests since I’ve worked there and taken the team out for events and fun activities to bond with, fill the fridge etc. Store manager is quirky but can tell enjoys the job. Would work here again.

Cons

Less room for advancement since it’s a franchise but always cross-training for future benefit

1.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

•Discounted Jewelry •That’s about it.

Cons

• Catastrophically high turnover rate (saw 4 different managers within a year) • Regional manager quit within a year as well •Will “write you up” for the smallest issues; “you were one minute late” • Condescending management • Manager cut hours after employees gave honest, kind constructive criticism that was supposed to be anonymous • Manager would unnecessarily search people. • Manager would change “rules” then write people up before giving anyone a chance to explain.

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