Pros
The company would benefit from building a leadership team and workforce that better understand emerging trends in the hospitality industry.
Cons
At the time of my employment, I found limited strategic direction in revenue management, with heavy reliance on OTA bookings rather than developing higher-value direct or negotiated business. Sales managers who prioritize long-term account development and brand reputation may find the environment challenging.
A major challenge was the handling of group business. Decisions sometimes prioritized OTA or transient bookings over group commitments, which created operational and client-relationship stress.
The company culture felt underdeveloped, with opportunities for stronger communication, alignment, and team support across departments.
A significant portion of my time involved clarifying group sales processes and supporting leadership and operations teams on group business management