Ignore the few negative reviews, this is a great place to work! - Sales Paychex Employee Review

5.0
20 Oct 2019
Recommend
CEO approval
Business outlook

Pros

I read some reviews about poor management. For the past 5 years every division except one has had incredible management with tenure of at least 5 years and all promoted from within the company. Those that think you can join a world class sales organization and sleep walk your way to a huge income don't belong at Paychex. For those that are driven, I can tell you that the compensation is VERY high.

Cons

None really, the top divisions in Houston are awesome.

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Paychex Response
6y
Thank you for sharing your experiences at Paychex! We're thrilled to hear they've been so positive and wish you continued success here.

Explore other reviews about Paychex

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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