Average- good entry to mid-level sales position. - Sales Representative Paychex Employee Review

3.0
8 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Name recognition, very stable company, great support with marketing materials, excellent training.

Cons

Support from management, the pay- even at plan- is less than average for an outside sales rep, lack of leadership, sales is very isolated from the rest of the company and this is detrimental in a service organization. Very little room for advancement, despite claims made. Operations and sales tend not to work together well and it's difficult at times to follow the process through without cooperation between the two departments. Difficult to find a time to take any time off.

Explore other reviews about Paychex

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

1
See reviews by: Helpful|Rating|Date|All