My experience at Paychex - Customer Service Representative Paychex Employee Review

2.0
5 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Great initial training program, great way to get your foot in the payroll industry, relaxed management. no micromanagement. Variety of clients were fun to interact with and assist on a daily basis. You get to learn about all types of industries and how they do payroll, from restaurants, to factories, to hospitals, to government entities.

Cons

Supervisors don't know the job as well as they should. You are expected to be a tax advisor, legal advisor, HR advisor, IT advisor, and general grunt worker for the clients with zero extra compensation for the amount or quality of work that you perform. This is a great job for a lazy "just make it through the day" type employee. Anyone who goes above and beyond on a regular basis should look for satisfaction elswhere. It was hard to find a "win" on a daily basis or feel that you were making an important impact.

Explore other reviews about Paychex

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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