Fun but Mismanaged Place - Client Service Representative Paylocity Employee Review

1.0
28 July 2019
Recommend
CEO approval
Business outlook

Pros

It’s a fun environment to work at, free snacks, decent PTO and benefits.

Cons

Stupidly high turnover right now, support takes forever to respond to anything because they are not hiring enough to those teams which causes clients to become upset because issues take too long to resolve, no accountability, sales will promise things that the system can supposedly do when it can’t and no one is willing to admit when they are wrong. Worst of all, when I gave my two weeks to work for a rival company (my reasons for leaving were personal and had nothing to do with Paylocity and I made that VERY clear), people were mean and nasty to me. People I thought were my friends stopped talking to me. My manager wouldn’t even look at me or say hi. So the work place can be very toxic at times to say the least. If you want to work for a payroll provider, you’re better off looking somewhere else.

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Paylocity Response
6y
Thank you for taking the time to write this review. I am sorry to hear that you did not have a great expreince at Paylocity. Employees are very important to Paylocity, and we want all employees to feel supported and valued. Thank you again for this feedback, it helps Paylocity be a better place. Good luck to you in your future endeavors.

Explore other reviews about Paylocity

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

Cons

Pay is slightly less than competitors but work life balance and culture make up for it.

2.0
19 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits; 90% of the ppl that worked there were the best and really did great work.

Cons

Made employees choose between having MLK Day off or Juneteenth- both which are federally recognized holidays. Excuse was that our customers are open on those days so we need to be open. So as a company, we had to pick which would be a paid holiday and everyone chose Juneteenth because it was in the summer. I think we got a floating holiday to use for any other holiday we wanted off that wasn’t recognized by the company. As you can imagine, this racism was prevalent in management/leadership. My team was the most diverse team and we all got restructured/laid off. There’s a lot of ego and control issues in this company, especially in Talent Acquisition.

7
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