In Decline - Service Operations Lead Paylocity Employee Review

2.0
3 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Many co-workers here genuinely care about each other and celebrate each other's successes. This sense of camaraderie is truly redeeming and makes a significant difference during challenging times. Full-time remote work options (for the time being, see below). Facilities are very nice, if you like to be in the office. Benefits are very good. Great opportunities for advancement to low/middle-management. Co-CEO Steve is an effective leader. Navigated the pandemic challenges well.

Cons

More recently hired leaders from competitors bring the same culture we left by coming to Paylocity in the first place. Their strategies so far have unfortunately been either ineffective or unclear after taking a very long time to develop at all. The level of transparency is seems to become more limited as it travels downward; and everything feels "spun" or scripted a lot of the time when it is shared. We miss that authentic connection we used to have. Newer Senior VP of Operations unfortunately hasn't made a noticeable impact in the positive direction, only taking us backwards. This has also hindered career advancement opportunities. Years of honing skills and building relationships within our previous culture seem wasted at times as external hires fill open leadership positions, blocking internal promotions that would have naturally occurred. Paylocity championed remote work for a long time, something our executive leaders proudly boasted about. Newer policy requiring in-office presence for previously remote promotions creates further limitations for internal candidates. This shift feels ironic given that some senior leaders implementing the change live far from an office themselves. This inconsistency has been observed on multiple occasions, where external applicants are hired remotely even after the change in policy was announced. The inconsistency and lack of transparency about all of the above constantly raises questions about the fairness and spirit behind these shifts, which is a topic they seem content avoiding at this time. This may be what other companies do regularly but Paylocity only recently began demonstrating these practices, and it is an awful shift to experience after knowing something different for so long.

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Paylocity Response
2y
Thank you for taking the time to share your thoughts and for all of your contributions to Paylocity over the last 6 years. We're committed to fostering an environment where all employees grow and excel in their careers, and we encourage employees to check the internal job postings site, as we regularly promote and hire from within. We also recognize that we did recently update our on-site office requirements for leaders within Operations. The goal is to provide hands-on support to our teams and new hires who are client-facing to ensure the best learning and support experience for all. As our company grows, we remain committed to enhancing client experiences and refining our processes. We recognize that change can be challenging for some team members, and we prioritize fostering a positive work culture for everyone. We would like to better understand your feedback, so we strongly encourage you to reach out to your HRBP or People Relations Partner to share more about your experience.

Explore other reviews about Paylocity

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

Cons

Pay is slightly less than competitors but work life balance and culture make up for it.

2.0
19 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits; 90% of the ppl that worked there were the best and really did great work.

Cons

Made employees choose between having MLK Day off or Juneteenth- both which are federally recognized holidays. Excuse was that our customers are open on those days so we need to be open. So as a company, we had to pick which would be a paid holiday and everyone chose Juneteenth because it was in the summer. I think we got a floating holiday to use for any other holiday we wanted off that wasn’t recognized by the company. As you can imagine, this racism was prevalent in management/leadership. My team was the most diverse team and we all got restructured/laid off. There’s a lot of ego and control issues in this company, especially in Talent Acquisition.

3
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