Not worth it. - Senior Customer Services Representative Pearson Employee Review

2.0
16 May 2016
Recommend
CEO approval
Business outlook

Pros

Great job security for six years and good benefits.

Cons

Company is not doing well in North America, little job growth, poor inter-departmental communication. Pay was inadequate compared to industry standard and increase workload/responsibilities was not compensated over time in pay raises. I was laid off in favor of overseas workers that still didn't understand the job.

Explore other reviews about Pearson

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful people who truly care about what they do and who they work with.

Cons

Hard to sell into with oversaturated markets and the onset of AI.

2.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

When a project goes according to plan you can work with some great people and make decent money.

Cons

Bad behavior is tolerated when you have a weak team member. They are allowed to remain on payroll, even if they do not effectively contribute. The burden is often placed on the team members willing to pick up the slack. Promotions are not given to the most qualified. They are randomly assigned. There are some horrible scoring directors as a result.

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