One of the worst run sales orgs I have ever seen - Sales Pendo Employee Review

1.0
8 July 2020
Recommend
CEO approval
Business outlook

Pros

Solid product, smart & friendly peer coworkers, CEO answers most tough questions with high EQ and transparency

Cons

Roughly 65-70% of new sales hires across all segments in the last 12 months are no longer employed at the company. Reps are regularly fired with zero notice and no prior negative feedback given. Horrible onboarding experience, zero follow through from sales ops and leadership on their commitment w/ onboarding. Sales leaders for the most part do not have any level of investment in their reps as human beings. Revenue targets were consistently missed with zero accountability or decisive action from sales leadership. Many stories circulated of sexually inappropriate comments and gestures by senior sales leadership with zero consequences, highly alarming that this type of behavior has been swept under the rug which has to make you question everything from a cultural and inclusiveness standpoint that they are so loud about. Do not believe what your recruiters tell you, save yourself!

Explore other reviews about Pendo

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

-great compensation once you surpass your quota- incentivized to be a top performer -Work/life balance is still considered important -the product is incredibly valuable and ever-evolving; there is no lack of innovation of the product -CEO genuinely cares for the company and the individuals -trust in the reps to know what is best for the company so you have the autonomy to operate in the way that you feel is best for the customer and for the company without incredibly stringent tools -I believe in the sales leadership that is place today and the direction that they are taking the company - they want us all to succeed. -great office and amenities -love my coworkers -sales leadership is open to feedback, even when it is incredibly busy -customers are incredibly happy with the product

Cons

-constantly changing priorities, which make Pendo not the right fit for everyone. You still have to get scrappy -it is a large product. If you are not willing to take the time to learn the product, this is not the right place for you. You need to know how to focus on value, and not expect simply a transactional sales process. You are not going to be spoon-fed, you must speak up when you are in need of additional learning opportunities

1
1.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Talented coworkers. Benefits aren't terrible.

Cons

Executive leadership significantly damaged employee morale through the CE transition. Feedback from experienced employees was repeatedly solicited but rarely reflected in decision-making, creating a perception that outcomes had already been decided. The transition expanded responsibilities, reduced role clarity, and introduced new tools and processes before they were fully ready. What was once a strong culture of collaboration and employee input shifted toward a top-down approach that left many employees feeling unheard. Combined with inadequate enablement, lack of tactical training, and increasing expectations, this contributed to declining trust in leadership and the loss of experienced talent. Leadership repeatedly emphasized that employees needed to embrace the new direction, but there was little willingness to meaningfully incorporate feedback from those doing the work every day. The message that's been received is "get on board or move on." Unsurprisingly, many talented and experienced employees have left. Given the continued decline in morale and trust, it is difficult to see that trend reversing anytime soon. Raise the hiring bar for enterprise sales talent. Too many hires have not demonstrated the level of competency required for the role. Strong technical teams can only compensate for weak sales execution for so long.

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