Not great for ANimals, Not great for People - Customer Engagement Leader PetSmart Employee Review

1.0
19 Oct 2025
Recommend
CEO approval
Business outlook

Pros

You get to work with animals.

Cons

Sewage frequently backs into the store, the roof leaks, the salon has mold, you have no work ife balance, pay is sad, management genuinely doesn't care about you.

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PetSmart Response
8mo
We are very sorry to hear this was your experience, and we are concerned about what you have mentioned. We would like to help. Please contact the CareSmart line at 1-800-738-4693 so our team can get involved.

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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